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How does your self-storage facility spread holiday cheer? Tell us about your facility’s good will, festivities, and seasonal specials! Send your stories to PBehrens@minico.com.
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Third Quarter 2010
As a general rule, tenants prefer self-storage facilities
that offer exceptional customer service. Although there
are many ways to provide outstanding service, taking
a walk in your tenants’ shoes may be the best way to
determine which services will be appreciated the most.
Find out how several industry professionals make their
facilities stand out from the competition.
By Elizabeth Ferrin
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Conflict Resolution
Handling Customer Complaints
Like A Pro
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