QUESTION OF THE MONTH
How does your self-storage facility spread holiday cheer? Tell us about your facility’s good will, festivities, and seasonal specials! Send your stories to eshatzer@minico.com.

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In This Issue
Fourth Quarter 2009
cover story

Focus On The Future
Keeping Your Facility On Track For 2010

With 2010 right around the corner, there is no better time than the present to evaluate your facility’s past performance and establish new goals and objectives for the year ahead. Read about how to improve your business operations to make 2010 a more prosperous year.
By Elizabeth Ferrin
Marketing 101

Tips from the Pros
“All of your marketing tactics should focus on those who live and/or work by your facility. Period!”

–Derek Naylor, President of Ogden, Utah-based Storage Marketing Solutions

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Quote of the month

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”

–Jerry Fritz

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feature stories

A Clean Slate

Preparing For The New Year

Facility Facelift

Low-Cost Spruce-Ups For A Fresh Look