Self Storage Now: May/June 2007

ISSUE: May/June 2007

FEATURE

Partner With Your Software Vender...
And Get the Biggest Bang for Your Software Buck
Today's advanced managment software can be intimidating to say the least. And even those who are comfortable with state-of-the-art technology may not be aware of all the bells and whistles they could be taking advantage of. Getting the maximumn benefit from your software involves teaming up with vendor representatives for expert training and advice.
By Jennifer LeClaire
Push Rents And Pull In Profits
Why, When, and How to Raise Your Rates
The universal laws of supply and demand should be at the core of your pricing strategy, and maximizing income should
be the goal. If you're not adjusting rental rates on a regular
basis, you're missing the boat on profits.
By Stuart Wade
Managing Customer Expectations
Raising Satisfaction Levels Without
Delivering the Moon
Of course, you're committed each day to delivering top-notch
service. Unfortunately, though, there's sometimes a gap
between what customers want and what you can deliver.
Managing customer expectations is another ability you'll want
to add to your skills.
By Colleen Wood
Manager's Helper: E-mail Etiquette
Stop Committing Blunders, Indiscretions, and Offenses!
By Tammy LeRoy
Business Profile: Power & System Innovations