Self Storage Now: Nov/Dec 2007

Self Storage Now: Nov/Dec 2007

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ISSUE: Nov/Dec 2007

FEATURE

Nov/Dec 2007

A New Look At Customer Service
What’s Driving The Customer
Experience Revolution?
Is customer service really all that important
to your tenants? Research shows that
superb customer service allows businesses
to charge more for their services, beat out
the competition, and gain greater customer loyalty.
By Tom Litton
Facility Safety
As Easy As 1, 2, 3
How safe customers feel at your security can win or lose
rentals and revenue. Following these three steps will
help your facility gain a reputation as a safe place for
customers to visit and to entrust their belongings.
By Hal Moore
Carpe Phonum: Seize The Phone
Even When You Fear Cold Calling
To attract big commercial clients, mangers must gain
the skills of business-to-business salespersons. Perhaps
the biggest challenge of all is cold calling. How do professionals
impel themselves to pick up the phone and
make the calls?
By Tammy Stanley
Auction Options
By Alta Walters and Tom Litton
Event Planning Checklist