ISSUE: Sep/Oct 2008

Excuses, Excuses, Excuses

Are you tired of the same old excuses when customers try to explain away non-payment? Here are some classics that are sure to put a smile on your face—even if they won’t put a dollar in your register!
Excuses, Excuses, Excuses

Angela, Plantation Storage- Sparkleberry
Columbia, SC
“I thought that if I just didn’t pay, then you would just not charge me for the month. After all, I did not come and go to my unit at all last month, so I feel I should not have to pay.”

Cindy, Plantation Storage- Hardscrabble
Columbia, SC
“We have a retired Colonel that drives up in his $70,000 plus Jaguar every month late. He says he is on fixed income and can’t pay until he gets his retirement check on the 21st of every month and should be exempt from late fees.”

Lou, Plantation Self Storage- Bluffton
Bluffton, SC
“I am a very busy, very important person. I do not have the time to listen to you begging for money all of the time.”

“I was traveling and the airline lost my luggage—your rent check was in my suitcase. It was my last check and now I am waiting for the bank to mail my new checks before I can pay you.”