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In This Issue
fourth Quarter 2019
cover story
Top 10 Customer Complaints
Handling Issues With Finesses

By Kerri Fivecoat-Campbell

feature stories

Improving Collection Rates

Valuable Tips From Industry Experts

By Jerry LaMartina

The Problems With Deferred Maintenance

By Scott I. Zucker, Esq.

Asking The Right Question

How To Enchance Your Strategic Thinking

By Jill J. Johnson